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Frequently Asked Questions
What information will I need to get started?
You must be an Amazon Pro Seller— we'll need you to authorize us with Amazon MWS API credentials to import all of your store front data and add the case manager as a SellerCentral User.
What is your fee?
We charge a 25% commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns.
Is my information secure?
Yes, we use Amazon's infrastructure (AWS) advanced encryption to store your information.
How do I pay?
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.
Can I cancel the service at anytime? How do I cancel the service?
Yes, there are no long-term contacts. Simply notify us through email, refunds@triviumco.com
What happens to my data when I cancel?
After filing the service cancellation, we'll halt the reimbursement service immediately and delete all your data.
How long does it take for the refund to be processed?
3 – 5 business days after we file a case with Amazon Support.
How can I track my reimbursements?
The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.
What reimbursement cases do you cover?
Amazon lost inventory at the warehouse, and it has been 30 days in the past 18 months.
Amazon damaged inventory at the warehouse, and it has been 30 days in the past 18 months.
Amazon claims to have reimbursed a return but it has not been reimbursed.
Amazon improperly received or miscounted items from inbound shipments in the past 9 months.
Amazon claims to have placed an item back into your inventory but it has not been replaced.
Amazon issued a refund, but customer never returned item and it has been 45 days.
How does the redemption service work?
After your sign-up, we'll import your store-front data through Amazon MWS API, which takes 24 – 48 hrs depending on the size of your data. After importing and processing your data, we'll start to report cases to Amazon Support.
Do you automate claim submissions?
No. In accordance with Amazon's Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.